Shipping policy

At The Chapter Box, every order is prepared with care, intention, and attention to detail.
Each box is thoughtfully packed to create a meaningful experience from the moment it arrives at your door.

Processing Time

Orders are carefully prepared and dispatched within 3 business days of purchase.

During high-volume periods, launches, or seasonal occasions, dispatch times may vary slightly. If there are any unexpected delays, we will always do our best to keep you informed.

Shipping

We currently ship across Australia.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your Chapter Box journey.

Please note that delivery timeframes are dependent on the shipping carrier and your location.

Gift Deliveries

Many of our boxes are purchased as gifts during important moments in someone’s life.
We encourage customers to double-check shipping addresses carefully before placing an order to help ensure your gift arrives safely and on time.

The Chapter Box is not responsible for delays caused by incorrect shipping information or carrier disruptions once the parcel has been dispatched.